FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR SHIPPING POLICY?
Estimated shipping delivery times:
USA & Canada: 2 - 7 business days
Australia & Worldwide: 5 - 27 business days
Your order will be sent out on average within 3 days of ordering.
WHAT IF MY ORDER NEVER ARRIVED?
If your order didn't end up arriving, be sure to let me know! First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though I'd be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, get in touch with me at naturedesignsbywendy@gmail.com noting your order number. I'll see what can be done.
DO YOU SHIP INTERNATIONALLY?
Yes! International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. I do not take responsibility for customs fees. Please also be aware international orders can take some time to reach you, I appreciate your patience!
WHAT IS YOUR RETURN POLICY?
As art prints are made to order, please let me know immediately if you would like to cancel your order. A full refund cannot be issued if the order is cancelled after it is shipped.
For other items:
Just contact me within 14 days of delivery
Ship items back to me within 20 days of delivery
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds:
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact me at naturedesignsbywendy@gmail.com
Exchanges:
I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at naturedesignsbywendy@gmail.com.
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. I cannot guarantee that I will receive your returned item.
Damaged items:
The last thing I want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with me within a week's time at naturedesignsbywendy@gmail.com. Any damaged, lost, or stolen art prints or orders must be reported within 14 days of delivery. When reporting damage be sure to share your order number, photos of the damage, and photos of the exterior and interior view of the packaging that the artwork arrived in. Damaged, lost, or stolen art will be replaced. No refunds will be given.
OWNERSHIP OF ARTWORK
All original artwork and prints sold from my shop remain my exclusive intellectual property. When you purchase artwork from me, you have the right to display the artwork in your home or business, but you may not resell or reproduce it without my written permission. I retain all rights to any artwork I create, including the rights to the image of sold and commissioned original paintings. I reserve the right to make reproductions of any and all artwork I create, unless the artwork has been purchased within the context of a full buyout agreement. Reproduction of my artwork in any way is prohibited without written permission from me. If my artwork ends up being reproduced in a magazine or other media, I only ask for credit.
DO YOU OFFER LICENSING OR COMMISSIONS FOR BRANDS?
Yes! Please contact me via email naturedesignsbywendy@gmail.com.or via the contact form.