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FREQUENTLY ASKED QUESTIONS
Here to answer your questions!
I've gathered answers to some of the most common questions about my artwork, stationery and products below.
If you can't find what you're looking for, please feel free to reach out to me at naturedesignsbywendy@gmail.com. I'll do my best to help and am always happy to hear from you!
THE PROCESS
HOW ARE YOUR DESIGNS MADE?
Every design begins with an idea, which I develop through sketches, concept drawings and carefully considered colour palettes. I then bring each piece to life by hand, primarily using watercolour. From time to time, other art mediums such as gouache, ink and coloured pencils will be used.
To learn more about my creative journey and process, visit the ABOUT page. You can also follow me on Instagram for sneak peeks, studio updates and behind-the-scenes glimpses of new designs.
WHERE ARE YOUR PRODUCTS MADE?
My products are manufactured both in Australia and overseas, depending on the product. I work closely with trusted manufacturing partners and carefully review samples before placing orders, refining the details to ensure each product meets my quality standards.
Where specified, I prioritise FSC-certified paper products to support more responsible sourcing. Product materials and specifications are provided on individual product pages.
WORKING TOGETHER
DO YOU OFFER LICENSING?
Yes! I'm always happy to explore opportunities to bring my botanical artwork and surface pattern designs to new products. You can browse my portfolio to discover my work:
For licensing enquiries, please email naturedesignsbywendy@gmail.com with details about your project.
CAN I STOCK YOUR PRODUCTS IN MY SHOP?
Absolutely! I'd love to hear from you. If you're interested in stocking Nature Designs by Wendy, please email naturedesignsbywendy@gmail.com.
You can also visit the WHOLESALE & STOCKISTS page for more information about my products and wholesale enquiries.
ARE YOU AVAILABLE FOR COLLABORATIONS?
I'm open to discussing creative collaborations that align with my work and brand. Please email naturedesignsbywendy@gmail.com with a little information about your ideas, and we can discuss the possibilities.
SHIPPING & RETURNS
WHEN WILL MY ORDER ARRIVE?
Orders are packed and dispatched according to product type and stock availability.
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In-stock items: Usually dispatched within 2–3 business days.
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Made-to-order items: May take up to 10 business days to be dispatched.
Once your order has been dispatched, delivery times depend on your location and the shipping service selected. Australian orders typically arrive within 2–7 days, although delays can occur.
During busy periods, particularly around the holidays, postal services may experience delays beyond my control. Thank you for your patience while your order makes its way to you.
Please note that dispatch times refer to the time before your order is sent, not the total delivery time.
DO YOU SHIP INTERNATIONALLY?
Yes! I'm delighted to share my work with customers around the world.
Available shipping destinations, options and costs are displayed at checkout. International delivery times vary depending on the destination and local postal services; delivery may take 21 days or longer.
International orders may also be subject to customs duties, taxes or import fees imposed by the destination country. These charges are the responsibility of the recipient, where applicable.
WHICH SHIPPING CARRIERS DO YOU USE?
Orders are shipped via Australia Post, with tracking provided so you can follow your parcel's journey. Each order is carefully packaged before leaving the studio.
WHAT IS YOUR RETURN POLICY?
I want you to love your purchase. If you've changed your mind, please contact me at naturedesignsbywendy@gmail.com within 7 days of receiving your order to discuss whether a return is possible.
For change-of-mind returns, items must be unused and in their original condition and packaging. Return postage is the customer's responsibility, and original shipping costs are not refundable for approved change-of-mind returns.
Please note that I don't generally accept change-of-mind returns for used items, final-sale items or discontinued products. Art prints are made to order, so please contact me as soon as possible if you wish to cancel an order before it has been dispatched.
Once an eligible return has been received and inspected, I'll email you to confirm whether it has been approved. Approved refunds will be issued to your original payment method, usually within 5–10 business days.
Your rights under Australian Consumer Law are not affected by this policy. If an item is faulty, damaged, incorrectly supplied or otherwise fails to meet applicable consumer guarantees, please contact me so we can work towards an appropriate resolution.
CAN I EXCHANGE A PRODUCT?
If your order hasn't been dispatched, please contact me as soon as possible. I'll do my best to accommodate a change or exchange, subject to availability.
Once an order has been dispatched, exchanges aren't generally available. You may be able to return an eligible item under the change-of-mind policy above and place a new order.
This doesn't affect your rights if a product is faulty or otherwise fails to meet applicable consumer guarantees.
ORDER ISSUES
WHAT IF MY ORDER ARRIVES DAMAGED?
I take care to package every order securely, but occasionally damage can occur during transit.
If your order arrives damaged, please email naturedesignsbywendy@gmail.com as soon as possible, ideally within 7 days of delivery.
Please include your order number, photos of the damaged item, and photos of both the inside and outside of the packaging.
I'll review the details and work with you to find an appropriate solution. Depending on the circumstances and applicable consumer guarantees, this may include a replacement, refund or another suitable remedy.
WHAT IF MY ORDER NEVER ARRIVED?
If your parcel hasn't arrived within the expected delivery window, please check your tracking information first. If the tracking shows that your parcel has been delivered, it may be worth checking with your neighbours, building reception or local Australia Post facility.
If you still can't locate your parcel, please email naturedesignsbywendy@gmail.com with your order number and tracking details. I'll do my best to help investigate the issue.
Please also check that the shipping address entered at checkout was correct. If you've entered an incorrect address, contact me as soon as possible, especially if your order hasn't yet been dispatched.
If an order has already been dispatched to an incorrect address supplied at checkout, additional postage may be required to resend it. I'll discuss the available options with you.
For parcels that are lost, delayed or marked as delivered but cannot be located, I'll assess the circumstances and assist with the appropriate next steps.
ARTWORK OWNERSHIP
WHO OWNS THE ARTWORK?
All original artwork, illustrations, surface pattern designs and other creative content by Nature Designs by Wendy remain my intellectual property unless otherwise agreed in writing.
Purchasing an art print, stationery item or other product gives you ownership of the physical item, but does not transfer copyright or ownership of the underlying artwork.
You are welcome to display purchased artwork in your home or personal space. However, you may not reproduce, copy, distribute, modify, commercially use or create derivative works from my artwork without prior written permission.
I retain the rights to reproduce and license my artwork, including original paintings and commissioned works, unless a separate written agreement explicitly transfers or limits those rights.
If you'd like to feature my artwork in a publication, on a website or through another media outlet, please contact me for permission and any applicable credit requirements.
CAN I USE YOUR ARTWORK FOR COMMERCIAL PURPOSES?
No, not without prior written permission or an appropriate licensing agreement.
My artwork and designs may not be copied, reproduced, downloaded for commercial use, used on products for resale or incorporated into other designs without authorisation.
If you're interested in licensing a design for your products or project, please get in touch at naturedesignsbywendy@gmail.com.
CAN I SHARE YOUR ARTWORK ONLINE?
You're welcome to share links to my website and publicly available pages. If you'd like to repost an image of my artwork, please seek permission first and provide appropriate credit where agreed.
Please don't remove watermarks, claim my work as your own, or reproduce my artwork without permission.
WEBSITE CONTENT AND TRADEMARKS
All original content on this website, including artwork, illustrations, photographs, written material, designs, logos and brand elements, belongs to Nature Designs by Wendy or is used with permission, unless otherwise stated.
You may browse this website for personal, non-commercial purposes. You may not reproduce, republish, modify, distribute or commercially exploit website content without prior written permission, except where permitted by law.
The Nature Designs by Wendy name, logo and other brand identifiers may not be used without authorisation.
For licensing enquiries or permission to use any of my work, please contact naturedesignsbywendy@gmail.com.